Refund & Cancellation

1 Overview

At Bright Profession, we are committed to delivering high-quality career services. We understand that circumstances may change, and you may need to cancel or request a refund. This policy outlines the conditions under which cancellations and refunds are processed.

2 Cancellation Policy

You may cancel your order under the following conditions:

• Within 24 hours of placing the order: Full refund eligible, no questions asked
• Before work has begun: Full refund eligible if our team has not started processing your request
• After work has started: Partial refund may be issued based on work completed
• After delivery: Cancellation is not applicable once the service has been fully delivered

To cancel an order, please contact us immediately at info@BrightProfession.in or call +91 7052881219 with your order ID.

3 Refund Eligibility

Refunds are processed based on the following criteria:

4 Non-Refundable Cases

Refunds will NOT be issued in the following situations:

• You changed your mind after the service has been fully delivered
• You provided incorrect or incomplete information that affected service delivery
• You failed to respond to our requests for additional information within 7 days
• You violated our Terms & Conditions during the service process
• The refund request is made after 30 days from the date of delivery
• You have already used the delivered documents for job applications

5 Refund Process

To request a refund, please follow these steps:

• Email us at info@BrightProfession.in with subject "Refund Request - Order #[Your Order ID]"
• Include your full name, registered email, and reason for refund
• Attach any supporting documents or feedback about the service
• Our team will review your request within 2-3 business days
• If approved, refund will be processed to your original payment method
• You will receive a confirmation email once the refund is initiated

Refund processing time depends on your payment method and bank:

• UPI / Net Banking: 3-5 business days
• Credit / Debit Cards: 7-10 business days
• Wallets (Paytm, PhonePe, etc.): 1-2 business days

6 Revisions & Rework

Before requesting a refund, we encourage you to use our free revision policy:

• Resume Writing: Up to 2 free revisions within 7 days of delivery
• Visual Resume: Up to 2 free revisions within 7 days of delivery
• Resume Broadcasting: 1 free re-broadcast if initial results are unsatisfactory
• International Resume: Up to 2 free revisions within 7 days of delivery
• Zap Your Resume: 1 free re-audit if issues persist

Revision requests must be specific and actionable. General dissatisfaction without specific feedback may not qualify for a revision.

7 Late Delivery

If we fail to deliver your service within the promised timeframe:

• Delay of 1-2 days: 10% refund or free service upgrade
• Delay of 3-5 days: 25% refund or free service upgrade
• Delay of more than 5 days: Full refund or priority re-delivery at no extra cost

Delays caused by incomplete information from the customer are not eligible for compensation. We will notify you promptly if additional information is required.

8 Dispute Resolution

If you are not satisfied with our refund decision:

• You may escalate the matter to our senior management team
• We will schedule a call to understand your concerns within 48 hours
• A final decision will be communicated within 5 business days
• If still unresolved, you may approach consumer forums as per Indian law

We believe in fair dealing and will always prioritize customer satisfaction within reasonable bounds.

9 Changes to This Policy

Bright Profession reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically. For orders placed before a policy change, the terms in effect at the time of purchase will apply.